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Return to shopPrivacy Policy
Where Privacy Meets Prestige
Introduction
At Tisosi, your privacy is not just a policy — it is a part of our brand philosophy. We believe that the trust you place in us is a privilege we must protect with the highest integrity, transparency, and security.
This Privacy Policy explains how Tisosi Private Limited (“Tisosi”, “we”, “our”, “us”) collects, uses, protects, and shares your personal information when you access, use, or interact with our website, mobile application, or any associated services (collectively, the “Tisosi Platform”).
When you create a user account, interact with us, or make a purchase, you consent to the collection, storage, processing, and disclosure of your Personal Data in accordance with this Policy and all applicable laws, including but not limited to:
- The Information Technology Act, 2000 and its amendments.
- The Digital Personal Data Protection Act, 2023.
- Any other relevant rules or regulations applicable in India.
This Policy is an integral part of our Terms of Use and should be read together with them.
If you do not agree with the terms herein, we kindly request that you refrain from using or accessing the Tisosi Platform.
1. Scope of This Policy
This Policy applies exclusively to the collection, storage, use, and sharing of information through the Tisosi Platform. It does not cover:
- Information collected via other websites, mobile apps, or offline channels owned by Tisosi not linked to this Policy.
- Data collected by third parties, even if accessed through our Platform (see “Third-Party Links” section).
2. Collection of Personal Data
We collect information in two ways — directly from you, and automatically when you use the Tisosi Platform.
2.1 Information You Provide to Us
- User Account Data: Full name, email address, contact number, password.
- Order Information: Billing & shipping addresses, payment details (credit/debit card, UPI ID, internet banking), phone number, email.
- Customer Support Data: Information shared when contacting us via email, chat, or phone — including validation details, records of communication, and resolution notes.
- Sensitive Personal Data or Information (SPDI): Collected only when voluntarily provided, including financial information or identification documents, and handled per applicable laws.
2.2 Information Collected Automatically
When you access or use the Tisosi Platform, certain data is generated or recorded automatically:
- Device Information: Device type, operating system, settings, unique device identifiers, crash data.
- Log Data: IP address, browser type & settings, operating system, referring pages, pages visited, browsing history, location, time zone, search terms, cookie data, interactions with the Platform.
- Cookies & Tracking Data: Small data files or similar technologies (web beacons, pixels) used to store preferences, enable core functionality, improve navigation, and personalise offers.
- Behavioural & Demographic Insights: Age, gender, occupation, location, purchase patterns, browsing trends.
- Indirect Information: Data received from third-party integrations, social media logins, or analytics partners.
3. Use and Basis of Use of Personal Data
We process your Personal Data for the following purposes:
- Order Fulfilment: Processing transactions, arranging shipping, and issuing invoices or confirmations.
- Personalisation: Tailoring product recommendations, offers, and communications to your preferences.
- Security: Detecting and preventing fraud, ensuring safe transactions, and verifying account activity.
- Customer Engagement: Responding to queries, resolving complaints, and providing post-sales support.
- Business Development: Analysing usage trends, optimising services, developing new offerings.
- Legal & Regulatory Compliance: Meeting obligations under applicable laws and enforcing Terms of Use.
- Marketing & Communication: Sending promotional materials, newsletters, and updates (with opt-out options).
Legal Basis for Processing
We process data based on:
- Contractual necessity — to fulfil agreements with you.
- Legal compliance — as required by law.
- Legitimate interests — such as service improvement and fraud prevention.
Consent — for optional services and marketing communications.
4. Control Over Your Personal Data
You can manage your Personal Data via your account settings:
- Modify or Update: Change your profile information.
- Deactivate Account: Temporarily suspend usage (reactivation possible).
- Delete Account: Permanently erase data within 365 days, except where retention is legally required.
5. Retention of Personal Data
We retain Personal Data:
- For active accounts — until you close or request deletion.
- For deactivated accounts — for a limited period to comply with legal obligations, prevent fraud, or resolve disputes.
6. Sharing and Disclosure of Personal Data
We may share Personal Data only in these cases:
- Legal Compliance: To comply with court orders, law enforcement, or regulatory requirements.
- Business Transactions: In mergers, acquisitions, or restructuring involving transfer of data.
- Trusted Service Providers: For payment processing, IT hosting, logistics, marketing, analytics.
- Fraud & Risk Management: To detect, prevent, and address illegal activity or violations of our Terms.
We do not sell your personal information.
7. Protection of Personal Data
We apply multi-layered security measures:
- Encryption: 128-bit SSL encryption for all transmitted confidential data.
- Secure Servers: Firewalled and access-restricted storage.
- Fraud Detection: Automated monitoring to flag suspicious activity.
8. Your Role in Safeguarding Data
We encourage you to:
- Keep login credentials confidential.
- Use updated antivirus protection.
- Avoid sharing sensitive details via unprotected channels.
9. Your Rights
You have the right to:
- Consent & Withdrawal: Grant or withdraw consent for data processing.
- Access & Confirmation: Know whether and how your data is processed.
- Rectification: Update inaccuracies in your data.
- Deletion: Request complete removal of your data.
- Objection: Refuse processing in certain cases.
10. Third-Party Links
Our Platform may include links to external sites. Tisosi is not responsible for the privacy practices or content of such third parties. Review their policies before engaging.
11. Use of Platform by Minors
The Tisosi Platform is not intended for individuals under 18 years. If we discover such accounts, we will delete them immediately.
12. Do Not Track
At present, we do not alter our data collection practices in response to “Do Not Track” browser signals due to lack of an industry standard.
13. Breach Notification
If a data breach posing significant risk to your rights occurs, we will notify you promptly.
14. Updates to This Policy
We may update this Policy periodically. Updates will be posted here with a revised date. Continued use of the Platform signifies acceptance of the changes.
15. Jurisdiction
This Policy is governed by the laws of India, and any disputes shall fall under the exclusive jurisdiction of the courts in New Delhi, India.
Contact Us:
Customer Care No: 1800-833-021-555.
📧 Email: [email protected]