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Return to shopTerms & Conditions
Welcome to Tisosi – The Benchmark in Smart Luxury Security.
Tisosi represents more than security — it’s a commitment to precision engineering, cutting-edge technology, and timeless elegance. These Terms & Conditions outline the rules, rights, and obligations that govern your relationship with us.
By accessing or using www.tisosi.com or purchasing our products and services, you acknowledge and agree to these Terms in their entirety. If you do not agree, please discontinue use of our Website immediately.
1. DEFINITIONS
For the purposes of these Terms:
- “Tisosi”, “we”, “us”, or “our” refers to Tisosi Pvt. Ltd., its affiliates, and authorized representatives.
- “You” or “your” refers to any person, business, government entity, or organization using our Website or purchasing our products/services.
- “Products” means all smart locks, accessories, hardware, and related goods we offer.
- “Services” means installation, after-sales support, and any other related services provided by Tisosi.
- “Terms of Trade” refers to the specific sales and service agreements governing the supply of goods and services.
2. ACCEPTANCE OF TERMS
By using this Website, you confirm that:
- You have read, understood, and agreed to these Terms.
- These Terms may be updated from time to time at our discretion. Any updates will be effective immediately upon posting on our Website or via written notice to you.
- Continued use of our Website after updates constitutes acceptance of the revised Terms.
3. WEBSITE USAGE
Tisosi grants you a non-exclusive, limited, and revocable license to access and use our Website, subject to the following:
- Content is for personal, non-commercial use unless expressly authorized by Tisosi.
- You must not copy, reproduce, modify, transmit, or distribute any part of the Website without written permission.
- Hyperlinks to our Website must be tasteful, relevant, and pre-approved.
- Misuse, unauthorized access attempts, or actions that may damage Tisosi’s brand or operations are strictly prohibited.
4. PRODUCT SPECIFICATIONS
Our products embody innovation and refinement, but please note:
- Specifications, materials, finishes, and features are subject to continuous improvement and may vary slightly from images.
- All images, videos, and descriptions are for illustrative purposes only.
Availability may change without notice. We recommend confirming specifications before ordering.
5. LOG-IN & ACCOUNT SECURITY
- Certain Website features require a registered account with a secure username and password.
- You are solely responsible for maintaining the confidentiality of your login details.
- All transactions made using your credentials are deemed authorized by you.
- Tisosi is not responsible for unauthorized use resulting from your failure to secure your login information.
6. PLACING ORDERS
When placing an order through our Website:
- Your order is an offer to purchase, subject to acceptance by Tisosi.
- We reserve the right to accept or reject orders for reasons including unavailability, pricing errors, or eligibility concerns.
- Order acknowledgment does not constitute acceptance. Acceptance occurs only when we confirm in writing.
- Once accepted, orders cannot be canceled or deferred without written consent.
7. PRICING & PAYMENT
- Prices are in Indian Rupees (INR) and exclusive of applicable taxes unless otherwise stated.
- Payment must be made via our secure, approved payment gateways.
- Tisosi may charge a nominal processing fee for certain payment methods.
- By providing card details, you confirm that you are the authorized cardholder and consent to charges for the order.
8. DELIVERY & TRANSFER OF RISK
- We work with premium logistics partners to ensure timely and secure delivery.
- Delivery timelines are estimates; delays may occur due to unforeseen circumstances.
- Risk passes to you upon delivery to the specified address.
- Ownership transfers only when full payment, including delivery charges, is received.
9. RETURNS, REFUNDS & EXCHANGES
We want you to love your Tisosi experience.
- Returns are accepted only in accordance with our Return & Exchange Policy.
- Products must be in unused, undamaged condition with original packaging unless defective.
- Custom orders and special configurations are non-returnable unless faulty.
- In cases of approved returns, Tisosi may deduct handling or restocking fees.
10. CANCELLATION POLICY
- Cancellations of confirmed orders require written approval.
- A cancellation fee may apply.
- Orders already in production or shipped cannot be canceled.
11. ERRORS & OMISSIONS
While we take utmost care, occasional inaccuracies may occur in product descriptions, prices, or availability.
- Tisosi reserves the right to correct such errors and adjust or cancel orders accordingly.
12. INTELLECTUAL PROPERTY
- All trademarks, logos, images, and content are the exclusive property of Tisosi.
- No content may be copied, modified, or used commercially without prior written consent.
- Unauthorized use will be pursued to the fullest extent of the law.
13. RESTRICTED USE
- Our pricing, dealer agreements, and supply terms are confidential and may not be disclosed to third parties.
- You may not use Website information to compare or promote competing products.
- Any violation may result in legal action and revocation of access.
14. WARNINGS & DISCLAIMERS
- Always ensure your device is protected from viruses or cyber threats when accessing our Website.
- We do not guarantee uninterrupted access or complete accuracy of Website information.
- Tisosi is not responsible for damages arising from reliance on Website content.
15. LINKED WEBSITES
- Links to external sites are provided for convenience only.
- Tisosi does not endorse, control, or take responsibility for the content of third-party sites.
16. PRIVACY POLICY
Our Privacy Policy explains how we handle your personal information and is incorporated into these Terms by reference.
17. INDEMNITY
You agree to indemnify and hold harmless Tisosi from any claims, damages, or losses arising from:
- Your breach of these Terms
- Unauthorized use of our Website or intellectual property
18. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
- Tisosi’s liability for goods is limited to repair, replacement, or refund at our discretion.
- For services, our liability is limited to re-supplying the service or refunding its cost.
- We are not liable for indirect, incidental, or consequential damages.
19. GOVERNING LAW & JURISDICTION
- These Terms are governed by the laws of India.
- Disputes will be subject to the exclusive jurisdiction of the courts in [Insert City, e.g., Mumbai].
20. MISCELLANEOUS
- Headings are for convenience only and have no legal effect.
- If any clause is unenforceable, the rest remain valid.
- Our failure to enforce any provision does not constitute a waiver of our rights.
TISOSI – Securing Luxury. Protecting Trust.
By purchasing from Tisosi, you’re not just buying security — you’re investing in a legacy of elegance, innovation, and reliability.