Your cart is empty
You may check out all the available products and buy some in the shop
Return to shopTisosi Return & Refund Policy
At Tisosi, we are committed to delivering products that embody excellence, precision, and elegance. Every order is carefully inspected and packaged to meet the highest standards before it leaves our facility.
However, we understand that certain circumstances may require a product to be returned or refunded.
This policy outlines the conditions and process for such cases to ensure a smooth and transparent experience.
1. When You Receive a Product Different from What You Ordered
We take great care to ensure your order is fulfilled accurately.
If you happen to receive an item that does not match your original order:
WhatsApp: +91 7359707755
Customer Care No: 1800-833-021-555
- Notify our Customer Care Team within 7 calendar days of receiving the product.
- Our team will review your case and arrange the necessary steps for return.
- Once the discrepancy is verified, we will issue a full refund or send the correct product as per your preference.
WhatsApp: +91 7359707755
Customer Care No: 1800-833-021-555
2. When You Receive the Correct Product but Wish to Return It
We understand that preferences can change, and we respect your choice.
If you wish to return a correctly delivered product:
- You must initiate the return within 7 calendar days of delivery.
- Courier/shipping charges for returning the product will be borne by the customer.
- The product must be:
- Completely unused
- In perfect condition, without any signs of wear or installation
- Sealed in its original, undamaged packaging
- Returned with all accessories, price tags, labels, warranty cards, and proof of purchase
Once the returned item passes our quality inspection, we will process your refund (see Section 4 for details).
3. When the Product Cannot Be Installed Due to Door Specifications
Our smart security solutions are designed to fit most standard door types.
However, if installation is not possible due to door thickness, material, or design incompatibility:
- Notify Tisosi Customer Care within 7 calendar days of delivery.
- The product must be returned at the customer’s expense.
- It should remain:
- Unused and in pristine condition
- Sealed in original packaging
- Accompanied by all original documentation and accessories
After inspection, a refund will be processed as per our policy.
4. Refund Policy
Your satisfaction is our top priority, and we ensure refunds are processed with the same efficiency as our sales.
- Eligibility: Refunds will only be issued for products returned in accordance with Sections 1, 2, or 3.
- Refund Mode: Refunds will be credited to the original payment method used at the time of purchase.
- Processing Time: Once the returned product clears our quality check, refunds are initiated within 7–10 business days.
- Deductions: Shipping charges and any applicable payment gateway fees are non-refundable, except in cases where the error is on our part.
5. Important Conditions & Exclusions
To maintain the integrity of our products and ensure fair practice:
- Items that are installed, used, damaged, or altered after delivery are not eligible for return or refund.
- Products returned without original packaging, accessories, or proof of purchase will not be accepted.
- Returns or refund requests made after 7 calendar days of delivery will not be entertained.
6. How to Initiate a Return or Refund
- Contact Tisosi Customer Care via email or WhatsApp with your order details and reason for return.
- Our team will verify your request and share the return shipping address.
- Ship the product securely, ensuring it reaches us in its original condition.
- Once inspected and approved, your refund will be processed as per Section 4.
WhatsApp: +91 7359707755
Customer Care No: 1800-833-021-555
Tisosi stands for trust, innovation, and uncompromising quality. This policy ensures our customers receive the best experience—both before and after purchase.